Refund Policy

1. No refunds on partial or unused periods

Subscriptions are billed in advance. We do not provide refunds or credits for partially used or unused subscription periods, for downgrades, or for time during which you did not use the Service.

This applies however the period went unused — including a month you were too busy to log in, a campaign that did not run, or a store that was closed. The trial in section 3 exists so that you can find out whether Yonto is useful to you before any of that is your money.

Three things sit outside this rule. The credit for the rest of the period when you downgrade, in section 4. A genuine billing error on our side, in section 10. And, if a DPA applies to you, an objection to a new sub-processor: under clause 8 of the DPA you may terminate without penalty and we will refund the unused remainder of the period you have paid for, pro rata.

2. How to cancel

Cancel from Billing in your account, at any time, without emailing anyone and without giving a reason. Cancellation takes effect at the end of the current paid period:

• Your plan stays active until that date, with no loss of features in the meantime;
• It does not renew afterwards, and you are not charged again;
• You keep access to your reports and data for the whole of the remaining period.

3. Your protection: the trial and the reminder

Rather than relying on refunds after the fact, we try to protect you before the charge:

• The Pro plan includes a 14-day free trial — time to set a creator live and see whether anything is attributed before paying anything.
• We send a reminder email before your first charge, so a payment never arrives as a surprise.
• Cancelling at any point during the trial means you are not charged at all.

4. Upgrading and downgrading

Upgrades take effect immediately, and our payment provider prorates the difference for the remainder of your current period so you are not charged twice for the same days.

Downgrades take effect immediately: the lower plan and its limits apply from the moment you switch. Our payment provider works out the unused part of the higher plan for the rest of the current period and credits it against your next bill. The credit is made automatically — you do not need to ask for it.

Account credit from a downgrade is used against your future bills and is not refundable in cash. Any unused credit is forfeited if you cancel your subscription. This does not limit your statutory rights.

Annual plans are a commitment for the year, which is what the annual discount is for. On a paid annual plan you can upgrade at any time; moving to a smaller plan, or from annual to monthly billing, becomes available when the year renews. During a free trial nothing has been paid, so you can switch freely.

If you are on a founding rate, note that it is tied to a continuously active subscription. See the Plans, fees and price changes clause of the Terms for what that means if you cancel.

5. What happens to your data after you cancel

Cancelling ends the billing relationship; it is not an instruction to delete your data. Your campaigns, clicks and attributed conversions stay in your account after the paid period ends, with nothing deleted automatically, so that resubscribing picks up where you left off.

Shared report links keep working after your plan ends, so the people you share them with are never left looking at a dead report. To turn a link off, revoke it in Settings under Shared report links, which stays available whatever your plan. You can download your data from Account at any time, whatever your plan. If you want your data deleted rather than kept, delete the business in Settings or ask us to delete your account — see the Privacy Policy for retention and deletion, and the DPA for the processor-side commitment.

6. Failed payments

If a renewal payment fails, we do not cut you off the same day. Your subscription enters a grace period during which the Service keeps working and we prompt you to update your payment method. If it is still unresolved at the end of that window, access is suspended rather than deleted, and restoring payment restores access.

7. Chargebacks

If something has gone wrong with a charge, contact us first — almost everything is faster to fix directly than through a bank. Raising a chargeback instead of contacting us may result in the account being suspended while the dispute is open, because our payment provider withdraws the funds until it is resolved.

Where a chargeback is the result of a genuine error on our side, we will not hold it against you; section 10 applies.

8. Taxes

Taxes are collected by our payment provider acting as merchant of record. Where a tax refund is legally required — for example, a valid VAT reverse-charge that was not applied at checkout — that is handled by the payment provider in line with the applicable rules, and you may need to supply a valid VAT number to them.

9. Currency

Any refund is made in the currency you were originally charged in, to the original payment method. We cannot control exchange-rate movement between the charge and the refund, so the amount returned in your own currency may differ slightly from the amount that left it.

10. Exceptional cases

If you were charged because of a genuine billing error on our side — a duplicate charge, a charge after a valid cancellation, or the wrong plan — contact us and we will put it right. This is separate from, and unaffected by, the no-refund position on used or unused time.

11. Your statutory rights

Nothing in this policy removes any refund or cancellation right you have that cannot be excluded under the law that applies to you. Where mandatory consumer law grants a right despite the business-use nature of the Service, that right is unaffected.

12. Contact

Billing questions: support@yontosales.com. See also our Terms of Service, of which this policy forms part.